Refund policy

30-Day Return Policy

You may request a return within 30 days after receiving your item.

Eligibility
To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with any original tags, and in its original packaging. You will also need your receipt or proof of purchase.

Starting a Return
Before sending any item back, contact us at support@getnovanest.com. Returns must be approved by our support team. Once approved, we will email you the return instructions and correct return address. Items sent back without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us promptly if an item is defective, damaged, or incorrect so we can review the issue and make it right.

Exceptions and Non-Returnable Items
Certain items cannot be returned, including personalized or custom products, personal-care goods, hazardous materials, flammable liquids, gases, gift cards, and final-sale items. Contact us if you have questions about a specific item.

Exchanges
The fastest way to receive a different item is to return the original item. After the return is accepted, place a separate order for the replacement.

European Union 14-Day Cooling-Off Period
If an item is shipped into the European Union, you may cancel or return your order within 14 days without providing a reason. The item must be unused and unworn, with original tags and packaging, and you must provide a receipt or proof of purchase.

Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since we approved your return, contact support@getnovanest.com.

Customer Support
Email: support@getnovanest.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Response time: 24–48 business hours.